Faber, Adele, and Elaine Mazlish. How To Talk So Kids Will Listen & Listen So Kids Will Talk.
If you have kids, teach kids, or deal with them on a regular basis, this book has practical application for you.
I wish I'd had this when my kids were young and even when teaching seniors. Down to earth advice, skills, and techniques for opening communication and improving behavior (on the part of both adult and child).
Nonfiction. Parenting/Communication. 1999. 304 pages.